From our freezer to your door in 5 steps.
Your pouches are flash-frozen and packed directly into insulated thermal boxes. We use food-grade gel packs engineered to maintain freezing temperatures through a 2-day transit window.
Every box ships with a thick insulated foam or reflective liner that creates a temperature-controlled environment. Gel packs are strategically placed around the pouches — not just on top.
We ship Monday through Wednesday via 2-day express carriers (FedEx/UPS). We intentionally avoid Thursday–Friday ship dates to prevent weekend delays and holiday transit issues.
Your box arrives with pouches still cold or frozen. Some partial thawing (still cold to the touch with visible ice crystals) is normal and does not affect quality or safety.
Transfer pouches to your freezer immediately upon arrival. Do not leave the box sitting unattended for extended periods. Store at 0°F (-18°C) or below for best results.
Our gel packs are rated for 48-hour frozen transit. They maintain internal box temperature at or below 32°F for the duration of standard 2-day shipping, even in warm ambient conditions.
Each box ships with a thick insulated foam or reflective EPS liner — not just newspaper or thin padding. This creates an isolated temperature zone that protects pouches from external heat.
Products may thaw slightly during transit in extreme heat conditions. Shipping carrier delays beyond our control may extend transit time. Always freeze immediately upon arrival. Do not consume if product is warm for an extended period.
We ship Monday–Wednesday to avoid weekend transit delays. Orders placed Thursday–Sunday are held and shipped the following Monday. This protects product integrity during weekend carrier downtime.
Still have questions about shipping?
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